We aim to ensure your NFC card reaches you promptly and safely. Please review our shipping policy for details regarding delivery timelines, charges, and special promotions.

1. Shipping Charges

• We offer a flat rate shipping charge of ₹50 for all orders within India.
• Occasionally, we provide free shipping on select orders during special promotions and offers. These promotions will be advertised on our website or communicated via email.

2. Shipping Timeline

• Processing Time: Orders are processed within 1-2 business days. Orders are not shipped on weekends or public holidays.
• Delivery Time:
  • Local orders: Typically delivered within 2-5 business days from the shipping date.
  • National orders: May take 5-7 business days, depending on the destination.
  • Total shipping time: 3-7 business days (including processing and delivery).

3. Free Shipping Offer

Free shipping may be available on specific products or during special promotions. These offers will be clearly displayed at checkout or on product pages and are subject to availability and applicable terms and conditions.

4. Shipping Providers

We have partnered with Shiprocket, which integrates with multiple trusted courier services, including DTDC, Blue Dart, Delhivery, and India Post. This ensures safe and timely delivery of your products across India.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or SMS. Use this tracking number to monitor your shipment through the courier’s website or via Shiprocket’s tracking portal.

6. Shipping Restrictions

Currently, we only ship within India. For international orders, please contact our customer support team for further assistance.

7. Address Accuracy & Return to Sender

• Ensure your shipping address is accurate and complete to avoid delays or misdeliveries.
• If the package is returned to us due to an incorrect address, non-availability of the recipient, or failure to collect the package, the customer will be responsible for any re-shipping charges.

8. Issues with Shipping

• Delayed Shipments: If your package has not arrived within the estimated delivery time, please contact our support team for assistance.
• Lost or Damaged Packages: If your package is lost or arrives damaged, report it within 24 hours of delivery. We will work with the courier to resolve the issue and provide a replacement if applicable.

9. Replacement Policy

• We offer replacements for defective, damaged, or incorrect NFC cards.
• Replacement Window: Requests for replacement must be made within 3 days of receiving your order.
• To request a replacement, email us at info@theluxcards.com with order details and photos of the issue.

10. Contact Us

If you have any questions about shipping or delivery, feel free to reach out to our customer support team:

• Email: info@theluxcards.com
• Phone: +91 9016135356
• Address: Rajkot, Gujarat